OOmniDesk
Workspace access
Run your omnichannel desk
Register a client workspace or sign in to connect channels, invite agents and manage conversations.
OmniDesk SaaS console
Overview
Workspace
User
Client-owned channel model
Each client connects their own provider accounts. OmniDesk validates, encrypts and operates the credentials inside the tenant workspace.
Workspace readiness
- At least one channel connected
- Team members invited
- Inbox receiving conversations
- Reporting endpoint active
Channel connectivity
Store client-provided API credentials or start WhatsApp QR onboarding.
Webhook URLs
https://getomnidesk.com/webhooks/whatsapp
https://getomnidesk.com/webhooks/instagram
https://getomnidesk.com/webhooks/messenger
https://getomnidesk.com/webhooks/telegram/:channelAccountId
https://getomnidesk.com/webhooks/linkedin
https://getomnidesk.com/webhooks/email
https://getomnidesk.com/webhooks/sms
| Channel | Name | Identifier | Status | Verify token | Action |
|---|
Unified inbox
Live workspace conversations from connected channels.
| Contact | Channel | Status | Priority | Assigned | Last activity |
|---|
Select a conversation from the API-backed inbox when messages are available.
Agents and roles
Invite admins, supervisors and agents into this tenant workspace.
| Name | Role | Availability |
|---|
Customer contacts
Contacts are created from channel webhooks and customer conversations.
| Name | Phone | Created |
|---|
Reports
Operational metrics from the live reporting endpoint.
API base
The console is connected to the production API through the Hostinger proxy.
/api
Production readiness notes
Provider credentials are client-owned. Billing, email delivery, official OAuth app approvals and DNS for app.getomnidesk.com still need final production configuration.