WA
Aisha KhanWhatsApp - Order status question
AI: send tracking linkAI-assisted routing for connected support channels
One platform. Every conversation. Zero chaos.
Unify WhatsApp, Instagram, Messenger, Telegram, Email, SMS and 6 more channels into one AI-powered workspace for support, sales and success teams.
WhatsAppInstagramMessengerTelegramEmailSMSLive ChatSlackViberLINE
No credit card required - 14-day free trial - cancel anytime
Channels
Every channel, one connected inbox
Stop switching between apps. Each client connects their own official channel accounts during onboarding, while OmniDesk keeps every thread, owner, status and automation in sync.
WhatsApp QR (Linked Device)
Connect any WhatsApp number in 60 seconds by scanning a QR - full chat history, multiple numbers, broadcasts and labels.
WhatsApp Business API
Official Meta Cloud API (or via Twilio) for templates, opt-ins and launch-grade reliability.
Instagram DMs
Reply to DMs, story mentions and comments with media support, labels and quick replies.
Facebook Messenger
Manage page conversations, automate flows and pass complex issues to live agents.
Telegram Bot
Handle private chats, group messages and rich notifications from connected Telegram bots.
Gmail one-click sign-in, or any mailbox via SMTP/POP3 - plus bulk email campaigns with safe-sending limits.
SMS / MMS
Two-way texting through your own Twilio, Vonage, Plivo, MessageBird or Telnyx account.
Website Live Chat
A copy-paste widget that turns website visitors into inbox conversations - no third-party account needed.
Slack
Bring Slack Connect and community channels into the same queue as customer messaging.
Viber
Serve Viber-first markets with your own Viber bot, media and delivery receipts.
LINE
Support customers across Asia on LINE with the same automations, labels and SLAs.
AI Assistant & Translation
Knowledge-base reply suggestions and two-way live translation built into every channel above.
On the roadmap: LinkedIn, Discord, Microsoft Teams, TikTok, X (Twitter) DMs, Google RCS and Voice.
Client-owned connectivity
OmniDesk provides the platform. Clients bring their verified channels.
Each business keeps ownership of its WhatsApp numbers, Meta pages, Telegram bot, SMS provider and email mailboxes. OmniDesk guides setup, validates permissions and stores only the credentials needed to operate the workspace.
Guided channel setup
Admins connect official provider accounts through onboarding checklists, API key fields, OAuth redirects and verification status screens.
Secure tenant workspace
Credentials, users, inboxes, automations, audit logs and reporting are isolated per client workspace, ready for agency or direct SaaS rollout.
Launch support and sales flows
Teams activate routing, SLAs, AI replies, broadcast approvals, CRM sync and analytics after their own channel permissions are live.
Features
Built for teams that move fast
OmniDesk combines team inbox, automation, AI, permissions and analytics into one operating system for customer conversations.
WhatsApp broadcasts, done safely
Send campaigns to labels or pasted number lists with randomized pacing, per-number daily caps, auto-pause/resume and built-in STOP opt-out - designed around WhatsApp's own safe-sending guidance.
Bulk email campaigns
Blast prospect lists from your own Gmail or any SMTP mailbox with HTML source editing, personalization, open tracking and host-aware hourly/daily/monthly limits that pause and resume automatically.
AI reply assistant
Upload your knowledge base and get suggested replies grounded in your own content - agents review and send, so quality stays in your control.
Live 2-way translation
Arabic, Hindi, Urdu, French and 20+ more languages translated inline. Customers write in their language; your team reads and replies in theirs.
Multiple WhatsApp numbers
Run sales, support and brand numbers side-by-side in one inbox - each with its own labels, broadcasts and daily limits.
Labels synced with WhatsApp
Labels applied in WhatsApp Business appear in OmniDesk and vice versa - filter, segment and broadcast by them.
Reminders that ping YOU
Promise a customer a callback and get a WhatsApp reminder at the right time, with a one-tap link back to the exact chat.
SLA timers on every chat
Every waiting customer shows a live 'awaiting reply' timer - green, amber, red - so nothing slips through quietly.
Quick replies & internal notes
Type / for saved answers; leave private team notes on any conversation that customers never see.
Delivery & open reports
Per-recipient campaign reports: sent, failed, opened - with unsubscribes handled and logged automatically.
Roles & privacy controls
Owner, admin, manager, agent and viewer roles; per-agent channel access; platform-admin support mode that manages settings without reading customer chats.
Automations & CRM handoff
Auto-replies, routing rules, and a signed webhook that pushes qualified leads (name, phone, transcript) straight into your CRM the moment you tag them.
Outreach that behaves
Broadcasts and campaigns with compliance built in
Most tools make you choose between reach and account safety. OmniDesk enforces the safe path automatically - so your WhatsApp numbers and email domains stay healthy while you grow.
Human-like pacing
WhatsApp messages go out 20-40 seconds apart with randomized jitter; emails 25-55 seconds - never a burst that looks like a bot.
Limits that auto-resume
Hit a daily WhatsApp cap or an hourly email limit? The campaign pauses itself and continues when the window resets - no babysitting, no lost recipients.
Opt-out by default
Every WhatsApp broadcast carries "Reply STOP"; every email carries a one-click unsubscribe with RFC-8058 headers. Opted-out contacts are excluded forever, automatically.
Know what landed
Delivery reports show sent, failed and opened per recipient - plus scheduled and recurring campaigns, templates, test-sends and business-hours sending windows.
How it works
Up and running in minutes
Connect channels, invite the team, then let routing and analytics keep work moving.
Connect channels
Use guided setup for WhatsApp, Meta, Telegram, SMS and email. Each channel maps to the same customer timeline.
Invite your team
Add agents, set roles, define teams and assign ownership rules for support, sales or success.
Start resolving
AI recommends replies, automations handle repetitive questions and dashboards track every conversation.
OmnichannelWhatsApp, Meta, Telegram, LinkedIn and email
AI routingAssisted triage, reply suggestions and queue rules
SLA viewsTeam ownership, statuses and performance dashboards
Secure setupWorkspace permissions, provider setup and audit-ready records
Pricing
Simple, flat pricing per workspace
One flat price per workspace - every core feature at every tier, with more agents and channels as you grow. 14-day free trial on all plans.
Starter
For a small team getting organized
$29/month
- 3 agents · 3 channels
- Unified inbox + labels
- Quick replies & notes
- Live translation
- Email support
Most Popular
Growth
For growing teams with AI workflows
$49/month
- 5 agents · 5 channels
- WhatsApp & email broadcasts
- AI reply assistant
- Automations & routing
- Reminders & SLA timers
Scale
For multi-brand support operations
$99/month
- 10 agents · 10 channels
- Multiple WhatsApp numbers
- Advanced analytics
- CRM lead handoff
- Priority support
Business
For agencies & large teams
$199/month
- 29 agents · 29 channels
- Everything in Scale
- Onboarding assistance
- Custom limits on request
- Dedicated success contact
Every plan includes: unified inbox · all 12 channel types · live translation · labels & quick replies · internal notes · SLA timers · mobile-friendly console · daily backups · TLS encryption.
Channel provider fees, Meta/WhatsApp conversation charges, SMS fees and third-party app fees are billed by the connected provider or passed through separately when applicable.
Integrations
Connect tools your team already uses
Push qualified leads straight into your CRM the moment you tag them, or build your own workflows with the OmniDesk REST API and signed webhooks.
REST APISigned WebhooksCRM Lead HandoffSlack
About
Designed for customer teams that cannot afford scattered context
OmniDesk gives every agent one customer timeline across social, messaging and email channels. Managers get visibility into team performance, while automations keep repetitive work out of the queue.
"Connect WhatsApp, Instagram, Messenger, Telegram, email and more into one inbox in minutes - no per-channel tools, no scattered context."
The OmniDesk teamBuilt for support, sales and success teamsFAQ
Frequently asked questions
Ready to unify your customer conversations?
Start with a free trial or schedule a guided setup for your team.