Starter
For a small team getting organized
$29/month
- 3 agents · 3 channels
- Unified inbox + labels
- Quick replies & notes
- Live translation
- Email support
Pricing
Simple, flat pricing per workspace
One flat price per workspace — every core feature at every tier, with more agents and channels as you grow. 14-day free trial on all plans, no credit card required, cancel anytime.
Most Popular
Growth
For growing teams with AI workflows
$49/month
- 5 agents · 5 channels
- WhatsApp & email broadcasts
- AI reply assistant
- Automations & routing
- Reminders & SLA timers
Scale
For multi-brand support operations
$99/month
- 10 agents · 10 channels
- Multiple WhatsApp numbers
- Advanced analytics
- CRM lead handoff
- Priority support
Business
For agencies & large teams
$199/month
- 29 agents · 29 channels
- Everything in Scale
- Onboarding assistance
- Custom limits on request
- Dedicated success contact
Every plan includes: unified inbox · all 12 channel types · live translation · labels & quick replies · internal notes · SLA timers · mobile-friendly console · daily backups · TLS encryption.
Platform fee vs provider fees
What the price covers — and what it doesn't
OmniDesk is priced as a platform subscription. Your messaging channels remain yours, and their providers bill separately.
| Cost item | Who bills it | Notes |
|---|---|---|
| OmniDesk subscription | OmniDesk | The platform fee: unified inbox, broadcasts, automations, AI reply assistant, routing, analytics, support. Flat per workspace, not per agent. |
| WhatsApp / Meta conversation charges | Meta (or your BSP) | The official WhatsApp Business API carries Meta's own conversation pricing. With QR linked-device connections there is no per-conversation API fee. |
| SMS / MMS fees | Your SMS provider | Two-way SMS runs through your own Twilio, Vonage, Plivo, MessageBird or Telnyx account, so provider charges apply. |
| Email sending | Your mailbox provider | Connect Gmail or any SMTP/POP3 mailbox (Hostinger, Outlook, Yahoo, Zoho, GoDaddy and more). Normal mailbox/provider limits apply. |
| Third-party app fees | The app provider | Any third-party services you connect bill under their own terms. |
Channel provider fees, Meta/WhatsApp conversation charges, SMS fees and third-party app fees are billed by the connected provider or passed through separately when applicable.
Plan differences
Which plan fits your team?
Every tier includes the full core product. The differences are team size, channel count and the automation layer.
| Capability | Starter | Growth | Scale | Business |
|---|---|---|---|---|
| Agents / channels | 3 / 3 | 5 / 5 | 10 / 10 | 29 / 29 |
| Unified inbox, labels, quick replies, notes, live translation, SLA timers | Included | Included | Included | Included |
| WhatsApp & email broadcasts | — | Included | Included | Included |
| AI reply assistant | — | Included | Included | Included |
| Automations & routing, reminders | — | Included | Included | Included |
| Multiple WhatsApp numbers, advanced analytics, CRM lead handoff, priority support | — | — | Included | Included |
| Onboarding assistance, custom limits, dedicated success contact | — | — | — | Included |
| Price (monthly / annual-per-month) | $29 / $23 | $49 / $39 | $99 / $79 | $199 / $159 |
Custom limits and larger workspaces are available on the Business plan — contact us to discuss your setup. Details on how we protect your data are on the security page.
FAQ
Pricing questions, answered
Ready to unify your customer conversations?
Start with a free trial or schedule a guided setup for your team.