Every customer channel, one team inbox
Connect your own WhatsApp, Instagram, Messenger, Telegram, email, SMS and website chat accounts. Paid plans include all channel types.
Start Free Trial Request a DemoWhatsApp QR (Linked Device)
OmniDesk connects a WhatsApp number as a linked device: you scan a QR code and the conversations appear in a shared team inbox with labels, assignment and broadcasts.
WhatsApp Business API
OmniDesk connects the official WhatsApp Business API through Meta's Cloud API or through Twilio.
Instagram DMs
OmniDesk brings Instagram direct messages, story mentions and comments into the shared team inbox, so several people can answer from one place with labels, quick replies and assignment..
Facebook Messenger
OmniDesk connects your Facebook Page so Messenger conversations arrive in the same shared inbox as WhatsApp, Instagram and email, with automation, labels and handoff to a live agent..
Telegram Bot
OmniDesk connects a Telegram bot you create, so private chats and group messages reach the shared team inbox.
OmniDesk connects email through one-click Gmail sign-in or any mailbox over SMTP or POP3, and adds bulk email campaigns that pause and resume to stay inside your host's sending limits..
SMS / MMS
OmniDesk handles two-way SMS and MMS through the provider account you already have, such as Twilio, Vonage, Plivo, MessageBird or Telnyx, and shows the texts in the same inbox as your other channels..
Website Live Chat
OmniDesk gives you a copy-paste live chat widget for your website.
Each channel has its own setup guide inside the console. Messaging providers such as Meta, Twilio and your mailbox host bill separately; OmniDesk is a flat subscription per workspace. See pricing.