Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and collect usage analytics. We also use similar technologies such as local storage and session storage.

2. Cookies We Use

Essential Cookies

These cookies are necessary for the Service to function and cannot be switched off. They include:

• Session cookies: Keep you logged in to your OmniDesk account.
• Security cookies: Protect against cross-site request forgery (CSRF).
• Load balancing cookies: Ensure your requests reach the same server during a session.

Analytics Cookies

These cookies help us understand how visitors interact with our website so we can improve it:

• Page view tracking: Which pages are visited most often.
• Session duration: How long visitors spend on each page.
• Referral source: How visitors found our site.

Preference Cookies

These cookies remember your settings and preferences:

• Language and region settings
• Dashboard layout preferences
• Notification settings

Marketing Cookies

These cookies may be used to show you relevant advertisements on other sites. They track your visit across different websites to build a profile of your interests. You can opt out of marketing cookies at any time.

3. Third-Party Cookies

Some of our pages may contain content or functionality from third-party services that may set their own cookies. We do not control these cookies. Key third-party services include:

• Google Fonts: Loads web fonts (no tracking cookies)
• Stripe: Payment processing (essential for checkout)
• Intercom / Support Chat: Customer support widget

4. How to Manage Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies already stored on your device
• Block all cookies or only third-party cookies
• Be notified before a cookie is stored

Note that blocking essential cookies will prevent you from logging into OmniDesk and using the Service.

Browser Instructions

• Chrome
• Firefox
• Safari
• Microsoft Edge

5. Cookie Retention

• Session cookies: Deleted when you close your browser
• Authentication cookies: Up to 7 days (or 30 days if you select "Remember me")
• Analytics cookies: Up to 12 months
• Preference cookies: Up to 12 months

6. Updates to This Policy

We may update this Cookie Policy periodically. Changes will be reflected on this page with an updated revision date. Continued use of the Service constitutes acceptance of any changes.

7. Contact

For questions about our use of cookies, contact privacy@getomnidesk.com.