Getting Started
Visit console.getomnidesk.com and sign up with your email. After verifying your email, you'll be guided through creating your workspace and connecting your first channel.
Go to Settings > Channels > Connect Channel and choose WhatsApp. You can connect via the Meta Cloud API (for WhatsApp Business API) or use our QR connect feature to link an existing number instantly.
On the Starter plan you can add up to 5 agents. The Growth plan supports up to 25. The Enterprise plan has no limit. You can add agents from Settings > Agents > Invite Agent.
Channels & Integrations
OmniDesk supports WhatsApp, Instagram DMs, Facebook Messenger, Telegram, LinkedIn, Email, SMS, TikTok, Line, Viber, and Discord. We add new channels regularly.
Yes. Each WhatsApp number is a separate channel account. You can connect as many numbers as your plan allows, and assign each to different teams or inboxes.
Yes. Our QR connect feature lets you link any personal or business WhatsApp number by scanning a QR code — no WhatsApp Business API approval needed.
Billing & Plans
Yes, you can upgrade or downgrade your plan at any time from Settings > Billing. Upgrades take effect immediately. Downgrades apply at the end of your current billing period.
Yes, we offer a 14-day free trial with access to all Growth plan features. No credit card required.
We accept all major credit and debit cards (Visa, Mastercard, Amex) and bank transfers for annual Enterprise plans.
Security & Privacy
Yes. All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Channel credentials (API tokens) are stored with additional encryption.
Our servers are located in the European Union. We are GDPR compliant and can provide a Data Processing Agreement (DPA) for Enterprise customers.
You can request account deletion by emailing privacy@getomnidesk.com. We'll delete your data within 30 days of a verified request.