Product Roadmap
Here's what we're building. Your feedback shapes the priority.
Have a feature request? Email product@getomnidesk.com
In Progress
AI-Suggested Replies — Shipped ✓
AI reads conversation context and suggests the best reply for agents to approve or edit before sending.
Visual Workflow Builder
Drag-and-drop automation builder — trigger actions based on keywords, wait times, or contact properties.
Email Channel — Shipped ✓ (Gmail, SMTP/POP3, SendGrid, Mailgun + bulk campaigns)
Send and receive emails directly from OmniDesk alongside your other messaging channels.
Planned — 2026
HubSpot & Salesforce Sync
Two-way sync of contacts and deals between OmniDesk and your CRM.
Custom Reports & Exports
Build and export custom reports on any metric — response time, CSAT, agent performance, channel volume.
Canned Responses & Templates — Shipped ✓
Save and reuse common replies. Search and insert templates with a keyboard shortcut.
iOS & Android Apps
Native mobile apps with push notifications so your team can reply on the go.
Future
AI Chatbot Builder
Train a custom AI bot on your FAQ and product docs to handle Tier-1 support automatically.
WhatsApp Catalog & Payments
Send product catalogs and collect payments directly inside WhatsApp conversations.
Public REST API
Full API access so developers can build custom integrations, trigger messages, and sync data programmatically.
Voice & Video Calls
Escalate text conversations to voice or video calls without leaving OmniDesk.
Vote on features or submit ideas at product@getomnidesk.com