Changelog
Everything new in OmniDesk, shipped and delivered.
v1.3
January 2025
WhatsApp QR Connect & Multi-channel Expansion
- +WhatsApp QR Connect — Link any WhatsApp number instantly by scanning a QR code. No Business API approval required.
- +SMS channel support — Send and receive SMS messages from your OmniDesk inbox.
- +TikTok DMs — Connect your TikTok business account to manage DMs alongside other channels.
- ~Improved inbox performance — 40% faster conversation loading with optimized queries.
- ~Email verification — New accounts now require email verification for improved security.
v1.2
December 2024
Superuser Dashboard & Workspace Management
- +Superuser dashboard — Full platform administration with workspace management, usage analytics, and billing controls.
- +Unique workspace slugs — Workspace names are now globally unique to prevent impersonation.
- +Channel limits per plan — Workspace owners can now see their channel usage and limits clearly in settings.
- ✕Fixed — Resolved an issue where reconnecting a channel would sometimes create a duplicate entry.
v1.1
November 2024
Reports & Analytics
- +Reports dashboard — CSAT scores, response time, and conversation volume charts.
- +Contact management — Import, search, and manage your customer contact list with conversation history.
- +LinkedIn DMs — Connect LinkedIn messaging to OmniDesk.
v1.0
October 2024
Initial Launch
- +Unified inbox for WhatsApp, Instagram, Messenger, and Telegram
- +Team collaboration with agent assignment and notes
- +Role-based access control (Owner, Admin, Agent)
- +Real-time messaging with WebSocket
- +Conversation labels, priorities, and status management