Shared email inbox with campaign limits

How to connect it

1. Open the Channels tab and choose Email.
2. Sign in with Gmail, or enter your SMTP or POP3 details for any other mailbox.
3. Customer emails arrive as conversations in the shared inbox, next to your chat channels.

What your team can do

• Reply to customer email from the shared inbox with assignment and internal notes
• Send email campaigns from your own Gmail or SMTP mailbox with HTML source editing and personalisation
• Track opens and see per-recipient sent, failed and opened reports
• Rely on host-aware hourly, daily and monthly limits that pause and resume automatically
• Handle unsubscribes automatically and keep a log

Every channel in OmniDesk also gets the shared basics:

• One shared inbox with assignment, labels and internal notes
• Quick replies: type / to insert a saved answer
• SLA timers that show how long each customer has been waiting
• AI reply suggestions drawn from your own knowledge base; agents review and send
• Live two-way translation, so customers write in their language and your team replies in theirs
• Roles and per-agent channel access (owner, admin, manager, agent, viewer)

Who it suits

Good for teams that want email threads next to WhatsApp and Instagram, and a small outreach tool that respects sending limits.

What to know first

Campaign volume is capped by the limits of your mailbox provider. OmniDesk enforces those limits so your domain stays healthy.

Questions

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