How to connect it
- Open the Channels tab and choose Website Live Chat.
- Copy the script tag shown for your channel.
- Paste it into your website before the closing body tag. The chat bubble appears on your pages.
What your team can do
- Turn website visitors into inbox conversations
- Reply from the same inbox as WhatsApp, Instagram and email
- Assign conversations, label them and leave internal notes
- Use quick replies, AI reply suggestions and live translation
- Route a lead to your CRM through the signed webhook when you tag it
Every channel in OmniDesk also gets the shared basics:
- One shared inbox with assignment, labels and internal notes
- Quick replies: type / to insert a saved answer
- SLA timers that show how long each customer has been waiting
- AI reply suggestions drawn from your own knowledge base; agents review and send
- Live two-way translation, so customers write in their language and your team replies in theirs
- Roles and per-agent channel access (owner, admin, manager, agent, viewer)
Who it suits
Good for any website where visitors ask questions before they buy, including the OmniDesk site itself.
What to know first
A live chat visitor is anonymous until they give their details, so it works best with a short prompt asking for a name or contact.
Questions
Do I need another account for the widget?
No. The widget is part of OmniDesk and needs only the script tag.
Will it slow my website?
The script loads asynchronously, so it does not block the page from rendering.
Can I use it on several websites?
Each live chat channel has its own script, so you can add one to each site.
See it with your own channels
Paid plans include all channel types and run from $29 to $199 per workspace per month. The 14-day free trial is limited to one channel and 25 replies. Want the full product first? Request a demo account.
Start Free Trial Request a Demo See pricing