How to connect it
- Create a bot with Telegram's @BotFather and copy the bot token.
- Open the Channels tab in OmniDesk, choose Telegram and paste the token.
- OmniDesk registers the webhook for you. Messages to the bot appear in the inbox.
What your team can do
- Handle private chats and group messages from the connected bot
- Assign conversations, label them and add internal notes
- Use quick replies and AI reply suggestions
- Send rich notifications through the bot
- Keep Telegram next to WhatsApp, email and the rest in one inbox
Every channel in OmniDesk also gets the shared basics:
- One shared inbox with assignment, labels and internal notes
- Quick replies: type / to insert a saved answer
- SLA timers that show how long each customer has been waiting
- AI reply suggestions drawn from your own knowledge base; agents review and send
- Live two-way translation, so customers write in their language and your team replies in theirs
- Roles and per-agent channel access (owner, admin, manager, agent, viewer)
Who it suits
Good for communities and customers who prefer Telegram, and for teams that want a simple channel to start with.
What to know first
Telegram works through a bot you own, so customers start the conversation with the bot rather than with a personal account.
Questions
Where do I get the bot token?
From Telegram's @BotFather. You create a bot there and it gives you the token to paste into OmniDesk.
Does it work in groups?
Yes. The channel handles private chats and group messages sent to the connected bot.
Is Telegram included in every plan?
Yes. Paid plans include all channel types, and the free trial includes Telegram as one of the channels you can connect. Plan limits apply to the number of agents and channels.
See it with your own channels
Paid plans include all channel types and run from $29 to $199 per workspace per month. The 14-day free trial is limited to one channel and 25 replies. Want the full product first? Request a demo account.
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