How to connect it
- Open the Channels tab in the OmniDesk console and choose WhatsApp QR.
- Scan the QR code from WhatsApp on your phone (Linked devices).
- Your chats appear in the shared inbox. Assign them, label them and reply as a team.
What your team can do
- Run more than one WhatsApp number (for example sales, support and a brand number) in one inbox, each with its own labels, broadcasts and daily limits
- Keep labels in step with WhatsApp Business labels, so a label applied in the app also shows in OmniDesk and the other way round
- Send images, documents, locations and contacts from the inbox
- Send broadcasts to a label or a pasted list of numbers, paced 20-40 seconds apart with per-number daily caps and a built-in STOP opt-out
- Set a reminder on a chat and get a WhatsApp message when it is due, with a link back to that chat
Every channel in OmniDesk also gets the shared basics:
- One shared inbox with assignment, labels and internal notes
- Quick replies: type / to insert a saved answer
- SLA timers that show how long each customer has been waiting
- AI reply suggestions drawn from your own knowledge base; agents review and send
- Live two-way translation, so customers write in their language and your team replies in theirs
- Roles and per-agent channel access (owner, admin, manager, agent, viewer)
Who it suits
Good for teams that already talk to customers from a WhatsApp number and want shared access, assignment and history without moving to a new number.
What to know first
A QR connection is a linked-device connection, not the official WhatsApp Business API. For high-volume messaging, approved message templates or business verification, use the WhatsApp Business API channel instead.
Questions
How long does it take to connect a WhatsApp number?
The QR scan itself takes about a minute. You open the channel setup, scan the code from WhatsApp on the phone and the number connects.
Can several agents use the same WhatsApp number?
Yes. Everyone on your team works from the shared inbox, and each conversation can be assigned to one agent with internal notes for the rest of the team.
Is this the same as the WhatsApp Business API?
No. QR connect uses the linked-device connection. The WhatsApp Business API is a separate channel in OmniDesk that uses Meta's Cloud API.
See it with your own channels
Paid plans include all channel types and run from $29 to $199 per workspace per month. The 14-day free trial is limited to one channel and 25 replies. Want the full product first? Request a demo account.
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