How to connect it
- Open the Channels tab and choose Facebook Messenger.
- Sign in with Meta and select the Facebook Page you want to connect.
- Page messages appear in the inbox. Automate simple replies and pass complex issues to an agent.
What your team can do
- Manage page conversations from the shared inbox
- Set auto-replies and routing rules for common questions
- Pass complex issues to a live agent with the full history
- Label, assign and add internal notes
- Use quick replies and AI reply suggestions
Every channel in OmniDesk also gets the shared basics:
- One shared inbox with assignment, labels and internal notes
- Quick replies: type / to insert a saved answer
- SLA timers that show how long each customer has been waiting
- AI reply suggestions drawn from your own knowledge base; agents review and send
- Live two-way translation, so customers write in their language and your team replies in theirs
- Roles and per-agent channel access (owner, admin, manager, agent, viewer)
Who it suits
Good for businesses whose customers still message the Facebook Page, and who want those chats next to their other channels.
What to know first
Messenger follows Meta's messaging policies, including limits on when a page can message a customer first.
Questions
Do I need admin rights on the Facebook Page?
You need enough access on the Page to connect it through Meta's sign-in.
Can I automate replies?
Yes. Auto-reply and routing rules are part of the automations tab, and complex questions can be handed to an agent.
Is Messenger in the same inbox as WhatsApp?
Yes. All connected channels share one inbox.
See it with your own channels
Paid plans include all channel types and run from $29 to $199 per workspace per month. The 14-day free trial is limited to one channel and 25 replies. Want the full product first? Request a demo account.
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