CRM
CRM lead handoff
Tag a conversation and a signed webhook pushes the lead — name, phone and transcript — straight into your CRM the moment you mark it qualified.
Zoho CRM guide →Integrations
Connect the tools your team already uses
Push qualified leads straight into your CRM the moment you tag them, or build your own workflows with the OmniDesk REST API and signed webhooks — on top of 12 native messaging channels.
Developer platform
Built-in integrations
Every plan includes the core connectivity layer. No plugins to install, no middleware to babysit.
Developers
REST API
Build your own workflows on top of the OmniDesk platform — conversations, contacts, labels and campaign data are addressable from your stack.
Help center →Developers
Signed webhooks
Receive verified events in your own systems with signed payloads, so your automation can trust what it receives.
Regional CRM best practices →Team chat
Slack
Bring Slack Connect and community channels into the same queue as your customer messaging — one place for every conversation.
See all channels →WhatsApp Business API
Connect via the official Meta Cloud API (or through Twilio) for templates, opt-ins and launch-grade reliability — or scan a QR code to link any number in 60 seconds.
API vs QR connect →Gmail, SMTP & POP3
One-click Gmail sign-in or any mailbox via SMTP/POP3 — Hostinger, Outlook, Yahoo, Zoho, GoDaddy and more — with bulk campaigns and safe-sending limits.
Provider cost guides →SMS
Your own SMS provider
Two-way SMS/MMS through your own Twilio, Vonage, Plivo, MessageBird or Telnyx account — you keep the provider relationship and billing.
How provider fees work →Meta
Instagram & Messenger
Reply to Instagram DMs, story mentions and comments, and manage Facebook page conversations — with media support, labels and quick replies.
Instagram support guide →Messaging
Telegram, Viber & LINE
Handle Telegram private chats, group messages and bot notifications; serve Viber-first markets with your own Viber bot; support LINE customers across Asia with the same automations.
Telegram for business →All channels
12 channel types, one inbox
Every channel maps to the same customer timeline — same labels, same SLAs, same automations.
WhatsApp QRWhatsApp Business APIInstagram DMsFacebook MessengerTelegram BotEmailSMS / MMSWebsite Live ChatSlackViberLINEAI Assistant & Translation
On the roadmap: LinkedIn, Discord, Microsoft Teams, TikTok, X (Twitter) DMs, Google RCS and Voice.
Step-by-step guides
Integration guides from the blog
WhatsApp–Zoho CRM integration (2026)Connect WhatsApp conversations to Zoho CRM records.
WhatsApp–HubSpot integration (2026)Route WhatsApp leads into HubSpot pipelines.
WhatsApp–Salesforce integration (2026)Sync customer messaging with Salesforce.
Integrating OmniDesk with regional CRMsBest practices for GCC-focused setups.
Telegram for business Bots, groups and rich notifications.
Meta Cloud API vs Twilio for WhatsAppCost and setup trade-offs.
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